Refund policy

Return, Refund & Exchange Policy

At LumeVibe, every order is prepared with care. Please review the following policy before placing your order.

1. Defective or Wrong Product

  • Report defective or wrong products within 3 days of delivery.
  • For a defective product, provide clear photos of the product and the courier packaging/cover.
  • For a wrong product, an unboxing video is required.
  • After verification, we will arrange a replacement. If replacement is unavailable, an applicable refund/store credit will be provided.

2. Size Exchange

  • Size exchange requests must be submitted within 3 days of delivery.
  • The product must be unused, unworn, with tags and original packaging intact.
  • Please provide your order number and required size.
  • Only exchanges are available for size-related requests : refunds are not provided.
  • If the requested size differs by more than 2 sizes, it will be treated as a new order.
  • A measurement tolerance of ±0.5 inches is acceptable as per apparel industry standards and is not eligible for exchange/refund.
  • Return pickup/shipping charges:
    • ₹100 below 1 KG
    • ₹150 above 1 KG

3. Change of Mind / Non-Defective Returns

  • Return requests must be made within 3 days of delivery.
  • The product must be unused, unworn, with tags and original packaging intact.
  • After our quality verification, approved returns will be issued as LumeVibe Store Credit.
  • A 5% transaction fee will be deducted from the eligible store credit.
  • Return pickup charges are applicable as mentioned above.

4. ART Collection

  • All ART Collection products are non-returnable and non-refundable.
  • However, damaged or defective ART products are eligible for return/replacement within 3 days of delivery.
  • Clear photos of the product and courier packaging/cover are required for verification.

5. Important

  • Please unbox your order carefully. Damage caused while opening the package with scissors or sharp objects is not eligible unless an unboxing video is available.
  • If the courier package is visibly damaged upon delivery, please mention it while accepting the package and keep the packaging for verification.
  • Product colors may vary slightly depending on your device display.
  • Please check the size guide before ordering, as sizing may vary between products.

For any return or exchange request, please contact our Customer Support Team within 3 days of delivery.